faq
Frequently Asked Questions (FAQ) — HiZoo Stationary Neck & Shoulder Massager
Does the HiZoo really help relieve neck and shoulder tension?
Yes. The HiZoo is designed with four massage nodes that mimic the pressure and movement of a professional massage therapist’s hands, helping to relieve muscle tension in the neck, shoulders, and upper back.
How long should I use it per session?
Each session is automatically set to 10 minutes, which is the recommended duration for effective muscle relaxation without overuse. It can be used daily.
Does the massage feel realistic?
The massager provides a deep kneading sensation combined with soothing heat at approximately 42°C, delivering a massage experience that closely resembles human hands.
Can I adjust the massage intensity?
Yes. The device offers multiple intensity levels, allowing you to choose between gentle, moderate, or intense pressure depending on your comfort and needs.
Is it safe to use if I have a medical condition?
The HiZoo is not a medical device. If you have existing medical conditions such as heart issues, blood clots, infections, or severe chronic pain, you should consult a healthcare professional before using the product.
Is the device noisy?
No. The HiZoo operates quietly, producing only a low, unobtrusive sound so you can relax without distractions.
Is it wireless? How is it powered?
Yes, it is wireless and rechargeable via USB-C. A full charge provides approximately 1 to 1.5 hours of continuous use.
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery usually takes 3–5 business days within the United States and 7–14 business days for international orders, depending on location.
What is the return and warranty policy?
The HiZoo comes with a 30-day money-back guarantee and a 2-year warranty, ensuring a risk-free purchase.